User Agreement

1. Acceptance of the Agreement

Welcome to SafeTrac: Family Live Location (the "Service"), provided by Hangzhou Jinxuan Technology CO., Ltd ("we", "us", or "our"). This User Agreement (the "Agreement") constitutes a legally binding contract between you ("you" or "the User") and us.

By downloading, installing, registering an account, or otherwise using the Service in any manner, you acknowledge that you have read, fully understood, and agreed to be bound by all the terms and conditions set forth herein. If you do not accept any part of this Agreement, please do not use the Service. By continuing to use the Service after we publish updates, you agree to the revised version.

2. Account Registration and Security

2.1 Creating an Account

To access the full features of the Service, you must register an account using a valid email address and create a secure password. You agree to provide accurate, complete, and current information during registration and to keep your account details updated.

2.2 Account Responsibility

You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately if you suspect any unauthorized access, security breach, or other vulnerability. We are not liable for any loss or damage arising from your failure to protect your account.

2.3 No Transfer of Accounts

Your account is personal and non-transferable. You may not sell, rent, lend, gift, or otherwise assign your account or any rights under this Agreement to another person without our prior written consent.

3. Description of the Service

SafeTrac: Family Live Location is a mobile application designed to help family members share their real-time location with one another in a private, invite-only circle. Features may include:

• Live map tracking
• Location history
• Place alerts (arrival and departure notifications)
• Emergency assistance tools

We continually strive to improve the Service and may add, modify, or remove features at any time without prior notice. The availability of specific functions may depend on your device, operating system, and subscription plan.

4. User Conduct and Obligations

You agree to use the Service lawfully and responsibly. In particular, you must NOT:

• Use the Service to track, monitor, or stalk any individual without their knowledge and express consent;
• Share, disclose, or expose another person's location data to unauthorized third parties;
• Provide false location information or attempt to manipulate, spoof, or falsify GPS data;
• Interfere with, disrupt, or overload the Service's servers, networks, or infrastructure;
• Reverse engineer, decompile, disassemble, or otherwise attempt to extract the source code of the App;
• Use automated scripts, bots, or crawlers to access or collect data from the Service;
• Upload or transmit any content containing viruses, malware, or other harmful code;
• Violate any applicable local, national, or international law or regulation.

You agree to indemnify and hold harmless Hangzhou Jinxuan Technology CO., Ltd and its affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your misuse of the Service or breach of this Agreement.

5. Subscription, Billing, and Auto-Renewal

5.1 Premium Subscription

The Service offers both free and premium subscription tiers. Premium features may include extended location history, unlimited family circle members, and advanced alerting options. Pricing and plan details are displayed within the App and on the applicable app store.

5.2 Payment and Renewal Terms

• Payment is charged to your Apple App Store or Google Play account once you confirm a purchase.
• Subscriptions automatically renew at the end of each billing cycle unless auto-renew is disabled at least 24 hours before the period expires.
• The renewal fee is charged within 24 hours preceding the end of the active period.
• You can manage, change, or cancel your subscription at any time through your App Store or Google Play account settings.
• If you purchase a subscription during a free trial, any unused portion of the trial period will be forfeited once the paid subscription begins.

5.3 Refund Policy

All payments are processed and governed by the App Store or Google Play Store. Refund eligibility is determined solely by the respective platform's refund policy. We do not have the ability to issue refunds directly and recommend that you contact the relevant store's support team for assistance.

6. Intellectual Property Rights

The Service, including all software, design, text, graphics, logos, icons, and other content, is the exclusive property of Hangzhou Jinxuan Technology CO., Ltd and is protected by international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service solely for your personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, publicly display, or create derivative works from any part of the Service without our prior written authorization.

Any feedback, suggestions, or ideas you submit to us may be used by us without any obligation of compensation or attribution.

7. Service Availability and Disclaimers

7.1 No Guarantee of Uninterrupted Service

The Service relies on networks, satellites, and third-party infrastructure that are beyond our control. We do not guarantee that the App will operate without interruption, that location data will always be accurate or timely, or that the Service will be error-free. Factors such as device settings, GPS signal, and internet connectivity may affect performance.

7.3 Limitation of Liability

To the maximum extent permitted by law, Hangzhou Jinxuan Technology CO., Ltd and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of profits, or emotional distress, arising out of or related to your use of the Service.

8. Account Suspension and Termination

You may delete your account at any time through the App settings or by contacting us. Upon deletion, your personal data will be removed in accordance with our Privacy Policy.

We reserve the right to suspend, restrict, or terminate your access to the Service immediately and without prior notice if we believe, in our sole discretion, that you have violated this Agreement, misused the Service, or engaged in conduct that could harm us, other users, or third parties. Accounts that remain inactive for an extended period (six months or more) may also be subject to termination.

9. Privacy

Your use of the Service is also governed by our separate Privacy Policy, which explains how we collect, use, and protect your personal information. Please review it carefully, as it forms an integral part of this Agreement.

10. Minors

The Service is intended for adults. If a minor uses the App within a family circle, the adult who created the account is fully responsible for that minor's activity and for obtaining any necessary consent from a parent or legal guardian. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided us with information, please contact us so we can delete it.

11. Modifications to This Agreement

We may revise this Agreement at any time by posting an updated version on this page. Changes take effect immediately upon publication. It is your responsibility to review this Agreement periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the revised terms.

12. Governing Law and Dispute Resolution

This Agreement is governed by and construed in accordance with the laws applicable at the company's registered location, without regard to conflict-of-law principles. Any dispute arising from or relating to this Agreement or the Service shall first be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved amicably within 30 days, it shall be submitted to the competent court having jurisdiction over Hangzhou Jinxuan Technology CO., Ltd.

If any provision of this Agreement is found to be invalid or unenforceable by a court of competent authority, the remaining provisions shall continue in full force and effect.

13. Contact Us

For any questions, support requests, or notices regarding this Agreement, please contact us using the information below: